luky97 Privacy Policy

1. Introduction

luky97 ("luky97", "we", "us", "our") operates the online gaming platform at luky97.app, offering casino games, sports betting, slots, live dealer games, and related services to players in Pakistan and other permitted jurisdictions. We take the privacy and security of your personal data seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by luky97.

By accessing or using luky97.app, registering an account, or making a deposit or wager, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please stop using luky97 immediately and contact us to request deletion of any data already collected.

2. Data Controller

For the purposes of applicable data protection law, luky97 is the data controller responsible for your personal data collected via luky97.app. All data-related queries, access requests, and deletion requests should be directed to our Data Protection contact at [email protected]. We will respond to all verified data requests within thirty (30) calendar days of receipt.

3. Data We Collect

luky97 may collect the following categories of personal data from you:

• Identity Data: Full name, date of birth, CNIC number or passport number, nationality, and copies of identity documents provided during KYC verification;
• Contact Data: Email address, mobile phone number, and city/province of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad);
• Financial Data: Payment method details (JazzCash wallet number, Easypaisa account, bank account details for HBL/UBL/Meezan Bank/Bank Alfalah transfers, USDT TRC20 wallet address), deposit amounts, withdrawal requests, and transaction history;
• Account Data: Username, encrypted password, account balance, bonus history, responsible gaming settings, and self-exclusion records;
• Technical Data: IP address, device type and model, operating system, browser type and version, time zone, and session duration;
• Usage Data: Games played, bets placed, sports markets viewed, pages visited on luky97.app, and interaction with promotional offers;
• Communications Data: Records of your communications with the luky97 support team via live chat or email, including timestamps and content.

4. How We Collect Data

luky97 collects personal data through the following means:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile;
• Automated Technologies: Cookies, web beacons, server logs, and similar tracking technologies that collect Technical Data and Usage Data as you navigate luky97.app;
• Third Parties: Identity verification and KYC service providers, payment processors (JazzCash, Easypaisa, bank partners), and fraud detection services may share data with us in connection with account verification and transaction processing;
• Publicly Available Sources: In limited circumstances, luky97 may verify information against publicly available records for regulatory compliance purposes.

5. Legal Basis for Processing

luky97 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to register your account, process deposits and withdrawals, and provide the gaming services you have requested;
• Legal Obligation: Processing required to comply with KYC, AML (Anti-Money Laundering), and responsible gaming regulations applicable to online gaming operators;
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and improvement of luky97 services, where such interests are not overridden by your data protection rights;
• Consent: For direct marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. How We Use Your Data

luky97 uses your personal data for the following purposes:

• To register and manage your luky97 account, including verifying your identity and age;
• To process deposits, withdrawals, and related financial transactions via JazzCash, Easypaisa, USDT TRC20, and other payment methods;
• To settle bets, award winnings, and apply bonus credits to your account;
• To comply with Anti-Money Laundering (AML), Know Your Customer (KYC), and responsible gaming obligations;
• To detect and prevent fraud, match-fixing, bonus abuse, and other prohibited conduct under the luky97 Terms & Conditions;
• To send transactional communications — including account confirmations, deposit receipts, withdrawal notifications, and security alerts;
• To send promotional communications and bonus offers where you have consented to receive them;
• To improve luky97 platform performance, user experience, and game offerings based on aggregated usage analytics;
• To comply with any court order, regulatory request, or lawful demand from a competent authority.

7. Data Sharing

luky97 does not sell your personal data to third parties for their independent marketing purposes. We share your data only in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 network operators receive the minimum data necessary to process your transactions;
• Identity Verification Providers: Third-party KYC and AML service providers receive identity data for the purpose of regulatory compliance;
• Game Providers: Certified game software providers receive anonymised session data for the purpose of RNG auditing and game performance reporting;
• Legal & Regulatory Authorities: luky97 may disclose personal data to law enforcement, financial intelligence units, or regulatory bodies where required by applicable law or court order;
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of luky97, your data may be transferred to the acquiring entity, subject to the same privacy protections.

8. Cookies & Tracking Technologies

luky97.app uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly Necessary Cookies: Required for account login sessions, security, and basic platform functionality. These cannot be disabled;
• Performance Cookies: Collect anonymised data on how players use luky97.app, which pages are visited most, and where errors occur, to help us improve the platform;
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limits you have configured;
• Analytics Cookies: Used to understand aggregate player behaviour and improve the luky97 user experience. No personally identifiable information is shared with analytics providers.

You may manage non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain features on luky97.app.

9. Data Retention

luky97 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory requirements. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure to satisfy AML and KYC record-keeping requirements;
• Communications data (live chat and email records) is retained for two (2) years from the date of the communication;
• Technical and usage data is retained for up to twelve (12) months and is then anonymised for aggregate analytics purposes;
• Responsible gaming records, including self-exclusion history, are retained for the duration of any applicable self-exclusion period plus an additional five (5) years.

10. Your Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data luky97 holds about you:

• Right of Access: You may request a copy of the personal data luky97 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to luky97's legal retention obligations;
• Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances;
• Right to Data Portability: You may request transfer of your personal data to another service provider in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact luky97 at [email protected]. We will respond within thirty (30) days of receiving a verified request.

11. Data Security

luky97 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial data, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication availability for all luky97 player accounts. Despite these measures, no internet transmission or electronic storage method is 100% secure. If you become aware of any security incident affecting your luky97 account, please contact our support team immediately.

12. Children's Privacy

luky97 is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If luky97 discovers or is informed that a person under 18 has registered an account, that account will be immediately suspended, all data will be deleted (subject to any legal retention requirements), and any deposits or balances will be returned to the original payment source. If you believe a minor has accessed luky97, please notify us immediately at [email protected].

13. Cross-Border Data Transfers

luky97 may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, luky97 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data protection agreements — to protect your data to the same standard required under applicable law. Payment processor partners operating in Pakistan (JazzCash, Easypaisa, partner banks) process data locally within Pakistan wherever technically possible.

14. Changes to This Policy

luky97 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an on-platform notification prior to the effective date. The current version of this Policy is always available at luky97.app/privacy-policy with the effective date clearly displayed. Continued use of the luky97 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

For any privacy-related queries, data access requests, or concerns regarding the processing of your personal data by luky97, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 within the luky97 platform

We aim to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 30 calendar days. Where a request is complex or we receive a large volume of requests simultaneously, we will notify you of any extension to that timeline.